FREQUENTLY ASKED QUESTIONS

Is it easy to support eTitleSearch?
Yes. Because the eTitleSearch application is developed by the Title Information Services Division of PropertyInfo Corp., most issues reported by our clients can be resolved quickly. Most on the initial contact

Who do I call if I am having a problem with something that is not eTitleSearch?
Our support team will try to help if possible, but it may require you to place a call to your vendor.

How do I get updates eTitleSearch?
The first time a client uses eTitleSearch, their computer will download & install with the current version of eTitleSearch. As new updates are available, as clients access eTitleSearch, the new version is downloaded and installed immediately.

My new computer does not work on eTitleSearch.  
If your new computer is getting the following message: "Cannot create file "C:\Program Files\Ultima\nickname.dat". The system cannot find the path specified" or the eTitleSearch Search Criteria window does not appear, it could be because your computer is running Microsoft Windows 7, and running the 64-bit OS. If your computer is using this environment, you will need to complete the following to resolve:

You will need to run the 32-bit Internet Explorer. If your computer is a 64-bit computer, the normal Internet Explorer is running the 64-bit version. Find the other Internet Explorer ICON on your computer. This should be the 32-bit version.

1.) Using Option 1, you will need to do this each time you are planning to use eTitleSearch.
“Right-Click” on the Internet Explorer (32-bit) ICON and select “Run as Administrator”. This option will bypass some Internet Explorer security issues with eTitleSearch. You will need to do this each time before going to eTitleSearch.com.
2.) Using Option 2, will allow you to set once.
Turn off "Enable Protection Mode" in Internet Explorer. To do this, within Internet Explorer (32-bit), click on "Tools", then "Internet Options", then go to the second tab (Security). Un-Select the "Enable Protection Mode" option.
 

How do I get billed for services?
eTitleSearch clients are billed either per transaction, or on a monthly fee schedule. The first week of each month, we process the prior month transactions fees. Credit cards are used for eTitleSearch payments. This process is done around the 15th of each month. You will see on your credit card statement one line item as a transaction from "PropertyInfo".

How can I change my Password?
You can change your password online. Once you have logged in and selected one of your available counties, you can click "Cancel" on the Search Criteria window. Select "Change Password" from the link located toward the top, in the middle. You will need to first type in your current password, then your new password twice. Once you logout, you will need to use your new password to log back in.

How can I get a copy of my invoice?
Invoices are created for our accounting group on the first business day of the month for the prior month transactions. These invoices are then made available to you online by clicking the "View Invoice" link from the Search Manager window. If you are in a state that requires taxes to be added to your invoice, our accounting group will complete this part of the process before posting to your credit card. or your invoice is mailed. The invoices that you can view online do not include any taxes or new/additional signup fees.